Introduction:
This privacy policy outlines how we, the resort, collect, use, and protect your personal information when you visit our website, make a reservation, or use any of our services. We are committed to ensuring that your privacy is protected, and all personal information we collect from you is handled in accordance with applicable data protection laws.
Information We Collect:
When you make a reservation or use any of our services, we may collect the following personal information:
Name, address, email address, ID proof and phone number
Payment information, including credit or debit card details
Reservation details, including the dates of your stay and room preferences
We may also collect non-personal information about your visit to our website, including:
Your IP address, browser type, and operating system
The pages you visited on our website and the time and date of your visit
The website that referred you to our website
How We Use Your Information:
We use your personal information to:
Process and confirm your reservation
Provide the services you have requested
Communicate with you about your reservation and any other services you have requested
Process your payment for services
Improve our services and website
Comply with legal obligations
We may also use your personal information for marketing purposes, such as sending you promotional offers and newsletters. You can opt-out of receiving marketing communications at any time.
How We Protect Your Information:
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, theft, and loss. We use secure servers, firewalls, and encryption technology to safeguard your personal information. We also limit access to your personal information to only those employees who need it to provide you with our services.
Disclosure of Your Information:
We may share your personal information with third-party service providers who assist us in providing our services, such as payment processing, customer support, and marketing. These service providers are contractually obligated to protect your personal information and only use it for the purposes specified in our agreement with them.
We may also disclose your personal information to comply with legal obligations or to protect our rights and property.
Your Rights:
You have the right to access, rectify, or delete your personal information that we hold. You also have the right to object to the processing of your personal information or to restrict the processing of your personal information in certain circumstances. To exercise these rights, please contact us using the contact information provided below.
Changes to Our Privacy Policy:
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
Contact Us:
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at naturevalleycamping@gmail.com.